CAREERS

Careers

Help us draw out what our customers already have.

Open roles

1. Customer Success (manager candidate)

Episotech builds and operates Dive, a platform for work procedures and skill transfer on the shop floor, using video and AI. Over 800 companies have registered — manufacturing, construction, logistics, building maintenance and more.

Dive is a subscription. Whether a customer reaches the point where the product is genuinely used on the floor decides whether they stay. We are looking for someone to design and run customer success as a system, not as a pile of individual responses.

What you would do	Read usage signals to catch problems before they surface, and act on them. Because the team is small, we care more about designing repeatable mechanisms — content, automation, onboarding paths — than about handling cases one at a time.
KPI	Retention rate, measured against contracts that reach renewal
Core work	Designing customer success programmes: usage-based alerts, help articles and demo videos, onboarding paths Running and improving those programmes (mostly online, with customer site visits where needed) Making adoption visible and feeding it back into the product
Supporting work	Seat expansion and upgrade proposals to existing customers Building material that helps customers get approval inside their own organisation Help centre articles and email programmes
Requirements	You share our vision, mission and culture You understand the customer deeply and propose from their side, not ours One year or more in B2B software customer success, or three years or more in new business development Experience with long-cycle enterprise conversations Comfortable with domestic travel when needed
Nice to have	Experience designing a customer success strategy from scratch Experience growing a subscription software business Work experience in manufacturing, construction or logistics Experience building generative AI into your daily work
Who fits	You like talking to customers and value understanding them deeply You think in terms of mechanisms that repeat, not one-off fixes You stay flexible rather than attached to a particular industry or technology You take an interest in new technology and pick it up actively
Compensation	Full-time employee: from JPY 5,000,000 per year (six-month probation)
Location	Remote, with customer visits, travel and periodic in-person meetings as needed
Hours	Flexitime
Holidays	Saturdays, Sundays, public holidays, summer break and year-end break
How to apply	Email info@episotech.com with the subject line "Application: Customer Success (manager candidate)". We will follow up with next steps.

2. Marketing / Inside Sales (manager candidate)

Episotech builds and operates Dive, a platform for work procedures and skill transfer on the shop floor, using video and AI. Over 800 companies have registered.

Dive can be signed up for and used straight from the web, so being found and being tried are the front door of the business. Getting approval inside a customer organisation after the trial needs a different kind of push. We are looking for someone to design and run the path that joins those two.

What you would do	Design and run the route from being found, through trying the product on the web, to getting the contract approved internally. Content marketing is the backbone: building traffic through search and generative AI, and supporting the decision that follows the trial.
KPI	Product sign-ups, and the conversion rate from trial to paid contract
Core work	Marketing strategy and execution: channel design, SEO and generative-AI visibility, articles and research releases Designing and improving the path from sign-up to first real use Inside sales: webinars and online meetings with prospective customers
Supporting work	Planning material that helps customers get internal approval Content for resellers and partners Supporting customer success programmes
Requirements	You share our vision, mission and culture You understand the customer deeply and propose from their side, not ours Three years or more in B2B software marketing, inside sales, or new business development Experience producing marketing content: articles, email, video, webinars
Nice to have	Experience designing a marketing strategy from scratch Experience growing a self-serve software product Experience launching a new business or shaping a business model Experience building generative AI into your daily work
Who fits	You act on your own initiative and iterate quickly You reason from data and care about efficiency You think about automation, so that a small team can still deliver You take an interest in new technology and pick it up actively
Compensation	Full-time employee: from JPY 5,000,000 per year (six-month probation)
Location	Remote, with customer visits, travel and periodic in-person meetings as needed
Hours	Flexitime
Holidays	Saturdays, Sundays, public holidays, summer break and year-end break
How to apply	Email info@episotech.com with the subject line "Application: Marketing / Inside Sales (manager candidate)". We will follow up with next steps.

Our working language is Japanese. Business-level Japanese is expected for both roles.